Help & FAQ

Email support@tidvo.app and tell us what happened.

How do I add a playlist?

Open Playlists or tap Add a playlist. Enter a name first, then choose Login details (Xtream Codes), A link (M3U), or Choose a file for an M3U file on your device. Tidvo has no channels of its own.

Xtream Codes vs. M3U: which should I pick?

Pick Login details if your provider gave you a server URL, username, and password. Pick A link or Choose a file if you have an M3U URL or an .m3u / .m3u8 file.

How does Tidy up work?

Tap Tidy in Live, Films, or Series to open Tidy mode. Hide groups you never watch, drag handles to reorder what stays, or tap Keep only the ones I pick. Inside a Live group, Tidy mode also hides and reorders individual channels.

Can I find or restore hidden items?

Yes. Search still finds hidden items and marks them Hidden with a one-tap Put it back button. In Tidy mode, toggle Peek at everything to see hidden items dimmed, tap Show all again, or use Reset to restore the original list.

What is free and what is Tidvo Max?

The free plan includes one playlist, all Tidy up tools, and ads. Tidvo Max unlocks unlimited playlists—each with its own tidy setup—and removes all ads.

How do I restore my Tidvo Max purchase?

Open Settings and tap Restore purchases. Make sure you are signed in with the same Apple ID used to buy Tidvo Max.

How do I switch or edit playlists?

Tap the active playlist pill at the top of the screen or open Playlists in Settings. From there you can switch playlists, rename one, or delete it.

Playback buffers or fails to start.

Check your internet connection and confirm your playlist is still active with your provider. Try another channel to see whether the issue is one stream or the whole playlist.

Why are some channels, films, or series missing?

Tidvo shows only what your provider's playlist sends, minus anything you hid with Tidy up. Toggle Peek at everything in Tidy mode first; if an item is not there, your provider removed or changed it.